Privacy Policy

Last updated: 16 May 2026

This privacy policy explains how Herron Design Ltd, trading as Herron, collects, uses and protects personal information when you use this website or contact us.

Who we are

Herron is a brand, design, web and marketing agency based in Sheffield.

Herron Design Ltd
Botanical Gardens Business Centre
3 Southbourne Road
Sheffield
S10 2QN
United Kingdom

Email: hello@herron.agency

What information we collect

We may collect personal information when you:

  • submit an enquiry form;
  • email, call or otherwise contact us;
  • discuss a project or potential project with us;
  • use our website.

This information may include your name, email address, phone number, company name, project details, messages you send to us, and technical information such as your IP address, browser type, device information and website usage data.

How we use your information

We use personal information to:

  • respond to enquiries;
  • provide information about our services;
  • manage client relationships and projects;
  • prepare proposals, estimates and contracts;
  • operate, maintain and improve our website;
  • understand how visitors use our website;
  • meet our legal, accounting and administrative obligations.

Our lawful basis for using your information

Under UK data protection law, we rely on one or more lawful bases depending on how and why we use your information:

  • Legitimate interests: to respond to business enquiries, manage client relationships, improve our website and promote our services in a proportionate way.
  • Contract: where we need to use your information to provide services or take steps before entering into a contract.
  • Legal obligation: where we need to keep records for accounting, tax or legal reasons.
  • Consent: where we ask for your consent, for example for certain cookies or marketing communications.

Contact forms and enquiries

If you submit an enquiry form, we use the information you provide to respond to your message and deal with your request. We may keep a record of your enquiry so that we can manage future communication with you.

Cookies and analytics

Our website may use cookies and similar technologies to make the site work, improve performance, understand how visitors use the site and support embedded third-party services such as maps.

Where required, we will ask for your consent before setting non-essential cookies. You can manage your cookie preferences through the cookie controls on this website.

For more information, please see our Cookie Policy.

Third-party services

We may use trusted third-party services to operate this website and manage enquiries. These may include website hosting providers, form processing tools, analytics services, security tools, email services and embedded services such as Google Maps.

These providers may process personal information on our behalf or collect limited technical information when their services are used. We only use providers where we have a legitimate reason to do so and expect them to protect personal information appropriately.

Who we share your information with

We do not sell personal information.

We may share information with:

  • service providers who help us run our website, email, hosting, forms, analytics or business systems;
  • professional advisers such as accountants or legal advisers;
  • public authorities or regulators where required by law;
  • project partners or suppliers where this is necessary to deliver work for you.

How long we keep your information

We keep personal information only for as long as necessary for the purpose it was collected.

Enquiry information is usually kept for as long as needed to respond to your request and manage any follow-up. Client and project records may be kept for longer where needed for contractual, legal, accounting or legitimate business reasons.

International transfers

Some third-party services we use may process information outside the UK. Where this happens, we expect appropriate safeguards to be in place to protect your personal information in line with UK data protection law.

How we protect your information

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

No website or email transmission is completely secure, so we cannot guarantee absolute security, but we take privacy and data protection seriously.

Your rights

Under UK data protection law, you may have the right to:

  • access the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your information;
  • ask us to restrict how we use your information;
  • object to certain uses of your information;
  • ask for a copy of your information in a portable format;
  • withdraw consent where we rely on consent.

These rights may not apply in every situation. To exercise your rights, contact us at hello@herron.agency.

Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint/

Changes to this policy

We may update this privacy policy from time to time. The latest version will always be published on this page.